Return/Refund Policy

Carefully review your shipping and billing information for accuracy before submitting your order. Once an order has been placed, it cannot be changed or cancelled.

Ifrenel Philippines is totally committed to customer satisfaction. Please visit our website www.Ifrenel.com to process your return or call (Smart) 0968 546 8932; (Globe) 0995 643 5032, Monday through Friday 10:00 AM – 6:00 PM PHT.

IMPORTANT NOTICE CONCERNING REFUNDS:  As soon as you return your item to us and it’s received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.

We do not refund shipping or freight charges on any orders or returns.

GENERAL RETURN POLICY:

Most products sold by Ifrenel Philippines qualify for free exchange or replacement within 7 days from the date your order ships. The product must be in its original condition, unused or used and in its original packaging. If we do not receive your return in its original condition and packaging, a service charge of *** will be deducted from your refund. Returns other than for exchange or replacement will be assessed a fee of *** which will be deducted from your refund. We do not refund any freight or shipping charges. This policy applies for domestic orders only.

We do not accept returns or exchanges for any products after 7 days from the date your order has been confirmed as received.

If you would like assistance in returning an item, please contact our customer service department at (Smart) 0968 546 8932; (Globe) 0995 643 5032 or email us at info@ifrenel.com. We will be happy to walk you through the return process.

RETURN PACKAGING

We need the original packaging to be intact. Returned items in marked or damaged boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.

DEFECTIVE RETURNS

Our company fully stands behind all our products. We will take care of any problems with merchandise that does not work as intended and work tirelessly until you are 100% satisfied. If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. Handling this type of return will differ. Call or email us at info@ifrenel.com before trying to return defective merchandise. Manufacturer defects found after 7 days of your order date are directed to the manufacturer’s warranty. The manufacturer will typically handle any problems for you directly.

DAMAGED RETURNS

Damaged merchandise includes items that have been damaged in route. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call our customer service line immediately. Save all packaging material and paperwork. If you attempt to return the merchandise without speaking to one  you may not receive credit for the return.

UNDELIVERABLE AND REFUSED PACKAGES

If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order information before finalizing.

NOTES and CONCERNS:

  • Topical application: what if consumer complains about itching or allergic reaction after 7 days, will they be able to file for the return and refund policy?
  • Should we require them photographs of the defective products?
  • Content contains *** for fee (open for discussion)